Shipping policy

Effective Date: 2026-06-13
Welcome to CarinaDesk. This Shipping Policy governs all order fulfillment and delivery services provided by our store. By placing an order on our website, you fully agree to the shipping terms and conditions listed below.

1. Order Processing Time

All orders are processed and prepared for shipment within 1–3 business days after payment confirmation. Processing operations do not run on weekends, statutory holidays and major shopping promotion periods. Orders submitted during off-business hours will be processed on the next available working day. Temporary delays may occur during peak order seasons due to high order volume.

2. Delivery Timeframe (US & International)

We provide shipping services to the United States and most international countries and regions. The overall delivery window for all orders is 10–22 business days after shipment dispatch. Delivery speed varies by destination: US domestic orders usually arrive faster, while international deliveries may take longer due to cross-border customs procedures, regional logistics efficiency, weather changes and other uncontrollable external factors. All delivery times are estimated and not fully guaranteed.

3. Shipping Charges

CarinaDesk offers free shipping for all orders globally, covering both US domestic and international orders. There is no minimum order amount required to qualify for free delivery. For a small number of remote and inaccessible regions, regional surcharges may apply, which will be clearly displayed at checkout before payment completion.

4. Real-Time Order Tracking

Once your order is packed and dispatched, you will receive an official shipping confirmation email containing a unique tracking number and tracking link. Tracking information will be activated and updated within 24 hours after shipment. If your tracking status is stagnant or fails to update, please feel free to contact our support team for professional assistance.

5. Customs, Duties & Taxes

All international cross-border shipments may be subject to import duties, customs taxes and clearance fees imposed by local customs authorities. These additional charges are not included in our product prices and shipping services, and shall be undertaken solely by the customer. We strictly comply with global shipping standards and conduct true and accurate declaration for all packages.

6. Delivery Limitations

We do not support delivery to PO boxes, military addresses, restricted areas and territories with unstable logistics coverage. We reserve the right to refuse, suspend or cancel orders that cannot be safely and normally delivered due to regional shipping restrictions.

7. Damaged, Missing or Lost Packages

Customers are required to check package integrity and product condition immediately upon receipt. If your order arrives with damaged items, missing goods or incorrect products, please provide detailed photos or video proof and contact our customer service within 48 hours after delivery. For packages confirmed lost in transit, we support free reshipment or full order refund as compensation solutions.

8. Order Revision & Cancellation Rules

Customers can modify shipping addresses or cancel orders at no cost during order processing before shipment. Once the package is dispatched and in transit, no order modifications, cancellations or delivery intercepts are allowed. Any expenses and losses caused by customer-initiated refusal of delivery shall be borne by the customer.

9. Policy Updates

We reserve the right to update and optimize this shipping policy at any time without prior notice. The latest terms will take effect immediately after being published on our official website. Continued shopping and website use after policy updates means you accept the revised terms.

10. Customer Support

For any questions about shipping progress, delivery delays, logistics exceptions and other related issues, please contact our support team: sales@carinadesk.shop